Frequently Asked Questions
General Questions
What types of massage therapies do you offer?
We offer three types of massage therapies: Deep Tissue
Massage, Swedish Massage, and Aromatherapy Massage.
How do I know which type of massage is right for me?
Our experienced therapists will help you determine the best
type of massage for your specific needs and preferences.
Do you cater to specific health conditions or injuries?
Yes, our therapists are trained to work with clients who
have specific health conditions or injuries. Please inform
us of any health concerns when booking your appointment.
How long does a typical session last?
Our standard massage sessions last 90 minutes.
Can I book a session for two people at the same time?
No, we do not offer simultaneous sessions for multiple
clients.
Booking and Packages
How can I book an appointment?
You can book an appointment online through our website. We
will call you back within 12 hours to confirm your booking.
Do I need to book in advance, or do you accept walk-ins?
We do not accept walk-ins. All bookings must be made at
least 24 hours in advance through our website.
Can I reschedule or cancel my appointment? What is your
cancellation policy?
We require at least 24 hours' notice for cancellations or
rescheduling. Failure to provide adequate notice may result
in a cancellation fee of 50%.
What is included in the different packages you offer?
Our packages include a series of massage sessions with
discounts for bulk bookings. Please refer to our membership
health care program for more details.
Do I need to pay the full amount upfront when booking a
package?
Packages must be purchased upfront through our website.
However, for single sessions, we accept payment at the
counter.
Before and After the Session
What should I wear during the session?
For your comfort and relaxation, we recommend wearing
minimal clothing during the session. You may choose to wear:
- Boxers
- Innerwear
Do I need to prepare anything before my massage session?
Yes, to ensure a smooth and relaxing experience:
- Arrive 10–15 minutes before your scheduled time
- Avoid eating a heavy meal at least one hour before the session
- Remove any jewelry, glasses, or contact lenses
- Keep your phone on silent mode
- Inform your therapist of any health concerns, allergies, or areas of tension
Are there any post-massage care tips I should follow?
After the session, we recommend drinking plenty of water to
help your body flush out toxins.
How often should I get a massage for optimal results?
The ideal frequency depends on your lifestyle, health, and
wellness goals. Our therapists can help create a
personalized massage plan for you.
Can I eat or drink before my session?
Avoid eating a heavy meal at least one hour before the
session.
Health and Safety
Do you have protocols in place for maintaining hygiene?
We maintain high standards of hygiene and cleanliness in our
studio. Our therapists are certified and licensed, and we
use high-quality oils and products that are safe for
sensitive skin.
Are your massage therapists certified and licensed?
Yes, all our therapists are certified and licensed
professionals.
Are the oils and products you use safe for sensitive skin?
Yes, we use high-quality oils and products that are safe for
sensitive skin.
Payment and Policies
Is there a refund policy for unused sessions in a package?
All package purchases are final and non-refundable. However,
you may transfer unused sessions to immediate family
members, subject to our policies and availability.
Are there discounts for bulk bookings or memberships?
Yes, we offer discounts through our membership program.
Please refer to our website for details.
What payment methods do you accept?
We accept cash and GPay for payments.
Do you offer gift cards or vouchers for your services?
Yes, we offer gift cards and vouchers for our services.
Unique Selling Points
What makes your massage therapy service different from
others?
As a solo practitioner, I provide a peaceful and quiet
environment for each session, ensuring you can fully relax.
Our cozy and discreet space is designed to make you feel at
home. This personalized approach allows me to tailor each
massage to your specific needs, providing an exceptional and
rejuvenating experience.
Are your sessions customizable based on individual
preferences?
Yes, each session is tailored to meet your specific needs
and preferences.
Do you have packages specifically designed for athletes or
seniors?
Yes, we offer Sessions specifically designed for athletes
and seniors.